murder mystery games logo
credit and debit card payment accepted
payment by PayPal accepted
Murder Mystery Host (formerly known as murder-mystery-games.com)

 
 
 
 
 
 
 
 
 
 
 
Terms and Conditions
Terms and Conditions

By using the MurderMysteryHost website and purchasing products from us
you are agreeing to the following terms and conditions :
 
   Updates
  • Updated 04.01.2011 - New VAT rate of 20% will be charged (where applicable) from 4th January 2011. Prices shown on the website include VAT.
  • (superceded) 02.01.2010 - New VAT rate of 17.5% will be charged (where applicable) from 1st January 2010. Prices shown on the website include VAT.
  • 08/06/2009 - Now also shipping to most of Europe.
  • (superceded) 01/12/2008 - New VAT rate of 15% applied, prices shown on website include VAT.
   Prices
  • There is an extra cost for delivery. This is automatically added onto your order and can be seen every time you view your shopping basket - we are up-front about our costs and there are no hidden charges. Charges for mainland UK are 2.99 per order. Charges for outside the UK vary and can be seen in the shopping basket.
  • If you can not see your country listed as a delivery destination, when you view your basket, please contact us as we may be able to add it for you.
  • We intend that the prices shown on the website are correct, but realise that errors may occur. We reserve the right to refund you your money, rather than fulfil your order if a genuine error has been made with regards to the price displayed.
  • If prices charged to the customer have been altered due to malicious activity, we reserve the right to contact the customer to offer them the item at the correct price, or to refund their payment.
  • VAT is charged where applicable at the current standard VAT rate - prices shown on the website include VAT where applicable. The website is owned and operated by Maddison Games Limited with a company VAT registration number of 846 9653 73.
  • If there is a delay in satisfying your order you will be informed via email.

  Shopping

  • You can order goods displayed in the shopping section of this website by completing the online order process.
  • After you have placed your order online, you will receive an automatic email confirming that your order had been received. Please note that because we also sell games at Exhibitions and shows, this automatic email does not necessarily confirm that we can fulfil your order.

  Stock Levels

  • We hold large stock levels as we aim to immediately satisfy as many orders as possible. We indicate our best estimate of stock status above the thumbnail images upon the website and underneath the main images on the product detail page. Due to the fact that we sell our goods via this website, exhibitions, telephone and 3rd party websites- it is entirely possible that our last item in a range will be sold simultaneously.
  • Stock levels for website purchases are decremented as soon as payment has been authorised for the goods. For telephone orders and exhibitions, stock levels are decremented as soon as possible, usually within a day.

  Payment

  • Payment is currently only accepted in UK GBP £ Sterling.
  • Payment can be made by a number of Credit and Debit cards.
  • The credit and debit cards that we accept are : Visa, Mastercard, Delta, Solo, Switch and Electron. We can not take payment via American Express cards or by JCB cards.
  • If a customer pays for goods by card, payment is taken immediately. If we are unable to fully or partially satisfy an order, a full/partial refund will be made and the customer contacted.
  • The customer has to pay for goods and have the payment cleared before goods are despatched.
  • To make an online payment by card, you are transferred from this website to a secure server managed by Protx Ltd. Here you can input your card details securely and you will be informed whether your payment was authorised or not. We can not access your card details.
   Delivery
  • Goods are delivered to most locations within the UK via 1st class Royal Mail. For large orders a 1-2 day Courier is used, areas that fall outside of this include Northern Scotland, Northern Ireland and the Channel Islands, where alternative delivery methods may be applied dependant upon cost.
  • We now ship via airmail to most of Europe.
  • We aim to ship goods by the next working day, more than often they are shipped the same working day. Please be aware this time period may lengthen at peak times (i.e. Christmas).
  • If we are aware of any delays to your order, we will contact you primarily via email to inform you. You will then have the option of cancelling your order.
  • Delivery schedules are estimates only. We will not be liable for any delays caused by third parties.
   Returning Items & Faulty Goods
  • Goods can be returned unused and unopened for any reason within 14 days. You are responsible for the return postal costs.
  • You the customer are responsible for ensuring the safe return of the item(s) for which you require a refund and are therefore advised to package them up well and send them with proof of postage (by obtaining a ‘proof of postage’certificate which is free from the Post Office).
  • Damaged goods need to be reported within 7 days. We will first endeavor to send you replacement parts. If this is not possible, we will then refund you for the cost of the goods and your return postage once the item has been returned safely to us. We will specify the return postage method to be used and will only refund you for the cost of the postage method specified.
  • If your purchase is missing parts, we will give you contact details of the game publisher as they hold spare parts and deal with cases like this directly.
  • Please contact us regarding your return and then return your item(s) to :
    Returns, MurderMysteryHost, White Lodge, North Crawley Road, Newport Pagnell, MK16 9HG, United Kingdom
   General
  • At times the site may be down for essential maintenance, advance notification where possible will be given.
  • We may change any part of the website or take it down for maintenance without prior notice and are not liable for any effects that, that may cause you.
  • Links to external websites not maintained by us are beyond our control and we therefore accept no responsibility as to their content.
  • We reserve the right to change the terms and conditions as we see fit and will publish the amendments on this web page.
  • Product images obtained from third parties retain their copyright with that third party.
  • No part of this website may be reproduced without our prior permission.
   Data Protection
  • Your details are obtained by us for our records, but will not be revealed to any other third party (unless requested by a government body, our bank or your bank). The exception to this is that your delivery name, address and telephone number are handed over to our couriers to enable the delivery of your parcel. Royal Mail are given just your name and delivery address.
  • We may process your data internally for market research purposes, but results if published will not point to any individual.
  • We will not give away or sell your data (including your email address) to a third party.
  • When placing an order you are given the option to sign up to our newsletter. You can remove yourself from this list by contacting us.
   

Copyright Maddison Games Ltd., founded in 2003 in Buckinghamshire, MK16 9HG, United Kingdom.